Your right to deletion
You have the right to request the deletion of all data associated with your WhatsApp Business account, Facebook Page (Messenger) or Instagram account on the ENOVA Business Hub platform (ENOVA Conecta). This includes account data, access tokens and message history.
How to request deletion
If you have access to the ENOVA Business Hub panel, you can unlink your WhatsApp Business account from Administration → WhatsApp Business → Unlink. The data is automatically marked for deletion.
If you connected a Facebook Page or an Instagram account, an administrator of the company can disconnect it in ENOVA Conecta → Connect Facebook Page / Instagram → Disconnect; doing so deletes the Page access token. They can also delete conversations or messages from the inbox with Delete conversation and Delete; that deletion removes the content from ENOVA's servers but not from Messenger or Instagram.
Send an email to [email protected] with the subject "Data deletion request" and include:
- Associated WhatsApp Business phone number
- WABA ID (if you know it)
- Company name
You can ask that company, which is the controller of the database, or ENOVA to delete your data by writing to [email protected] and stating the Page or account you wrote to and your username.
Process and deadlines
- We acknowledge receipt of the request within 48 business hours
- We verify the identity of the requester
- We carry out the deletion within a maximum of 30 business days
- We send a confirmation by email once the deletion is complete
Data that is deleted
- Account credentials (WABA ID, Phone Number ID, access token)
- Message history associated with the account
- Account configuration and metadata
- Facebook Page and Instagram account access tokens
- Messenger and Instagram conversations and attachments
- Facebook and Instagram comments and mentions
- Files uploaded for publishing
Messages, attachments, comments and mentions are kept for 12 months and then deleted automatically, as detailed in the privacy policy.
Certain data may be retained for legal or tax obligations for the period required by applicable regulations.
[email protected] — We reply within 48 business hours